Q: Do you charge per hour or per job?
A: We do not charge per hour. Before we do anything, we give you a fixed price. Sometimes we can offer prices over the phone. However, we prefer to visit your home so we can properly evaluate what needs doing and how we can best help you. At the best price.
Q: What is your availability?
A: You can book an appointment between 8am and 6pm during the week. We are also available Saturdays from 8am until 4pm and may have some evening slots, so can be flexible depending on your requirements.
Q: Do I have to move my furniture?
A: We can move larger objects like sofas, armchairs, light wardrobes. However, it helps us if you have already (re)moved any smaller, breakable items, such as glassware and antiques. That includes items inside cabinets that may need to be moved.
Q: Are you fully trained?
A: We take each cleaning project very seriously and take courses every year to ensure we are up-to-date with the latest cleaning methods. Certificates can be shown on request.
Q: Someone in the house suffers from an allergy, will the cleaning chemicals be a problem?
A: Because our cleaning methods rely on certain types of chemicals, please make us aware of any allergy sufferers. We will take the appropriate measures to minimise the risk of allergy sufferers coming into contact with any cleaning chemicals. Also, the allergy sufferer should not enter the room that has had items cleaned within it for a twenty-four hour period.
Q: Are you fully insured?
All prices are inclusive of VAT. We will do our best to make sure your appliances, assets and furnishing are cleaned to a high standard. However, if they have not been cleaned, maintained and cared since they were purchased or mounted, regrettably we will not be liable for ingrained dirt, stains, scratches, etc. that cannot be removed using chemicals. We will try to remove and clean any small amounts of oil, paint, varnishes, wax or other such substances such as sticky tape, stickers or blu -tac, any higher amounts need extra charge.
Cupboards, wardrobes, fridge and freezers must be empty of any stuff in order to be cleaned or we can do this for an extra charge.
We clear all the stuff left behind like toilet rolls, shoes, books, etc. unless instructed(we are not removing large amount of stuff and rubbish left behind), make sure you let us know about that. If the property is not cleared and doesn’t meet our terms we reserve the right to leave.
We move most of the furniture around to cover most of the areas where applicable.
We will try to get before & after photos where applicable.
Freezers must be defrosted in advance, as the timescales for defrosting may not enable us to thoroughly clean it. Dishwashers needs given a quick clean cycle prior leaving property. Our End of Tenancy Cleaning service does not include cleaning of walls.
We reserve the right to amend the initial quotation, should the client’s original requirements change.
We aim to response to complaints if they are made up to 48-hour after the cleaning.
We will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning. If the carpets are being professionaly cleaned that won’t guarantee the outcome of the stains. If there are special instructions to be applied please let us know beforehand. If decortion has been made on the proeprty and it is any substantial amount of paint & decoration stuff to be removed and cleaned we have to charge extra, this is not an after buliders cleaning service.
We prefer to be the last persons on the premises to avoid any discrepancies, if you got plumber, painter or other contractors, the best is for them to come before us. If you ask us to go back to rectify we need to charge if not our fault.
If you have any further questions on our carpet cleaning service then please don’t hesitate to contact us.
